MIT Technology Review Insights
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Technology
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the…
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Technology
Accelerating generative AI deployment with microservices
In this exclusive webcast, we delve into the transformative potential of portable microservices for the deployment of generative AI models.…
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Technology
Chasing AI’s value in life sciences
Inspired by an unprecedented opportunity, the life sciences sector has gone all in on AI. For example, in 2023, Pfizer…
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Technology
Cloud transformation clears businesses for digital takeoff
In an age where customer experience can make or break a business, Cathay Pacific is embracing cloud transformation to enhance…
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Technology
Data strategies for AI leaders
Organizations are starting the heavy lifting to get real business value from generative AI. As Arnab Chakraborty, chief responsible AI…
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Technology
Readying business for the age of AI
Rapid advancements in AI technology offer unprecedented opportunities to enhance business operations, customer and employee engagement, and decision-making. Executives are…
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Technology
The rise of the data platform for hybrid cloud
Whether pursuing digital transformation, exploring the potential of AI, or simply looking to simplify and optimize existing IT infrastructure, today’s…
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Technology
The data practitioner for the AI era
The rise of generative AI, coupled with the rapid adoption and democratization of AI across industries this decade, has emphasized…
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Technology
Purpose-built AI builds better customer experiences
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey…
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Technology
Data at the center of business
With more than 5,000 branches across 48 states and 80 million customers, each with its own unique requirements to satisfy…
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