Cash App Customers Are Eligible for a Payout. How to Submit a $2,500 Settlement Claim

If you’ve used the Cash App mobile payment service to transfer money in the last six years, you may be eligible for a $2,500 payout. The proposed $15 million class-action settlement claims Cash App and its parent company Block failed to take proper care to prevent unauthorized access to user accounts.

Plaintiffs in the lawsuit allege that Block and Cash App were negligent when a former Cash App Investing employee accessed account data without permission in 2022 and when an unauthorized user accessed certain Cash App accounts in 2023, using recycled phone numbers that were linked to the accounts. 

If you’ve used Cash App in the last six years and your personal information or account was accessed without your consent or you experienced an unauthorized transfer of funds, you may be eligible to claim a payout up to $2,500. Here’s what to know about the settlement. For more, these upcoming Android features will help keep your phone safe.

Who’s eligible for a payout in the Cash App settlement? 

According to the settlement site, you are eligible to submit a claim if you meet any of the following criteria from Aug. 23, 2018, through Aug. 20, 2024: 

• You are a current or former customer of Cash App or Cash App Investing and your personal information, your Cash App account or your Cash App Investing account was accessed or obtained without your authorization.
• You had unauthorized or fraudulent withdrawals or transfers of funds to or from your account.
• You had a deficiency in the resolution of an error in a Cash App account or any linked financial account.

How much money could I get in the Cash App settlement? 

You could claim up to $2,500 for out-of-pocket losses and $25 per hour for reimbursement of lost time up to three hours, if you are eligible to take part in the $15 million proposed settlement. Out-of-pocket losses include costs associated with credit monitoring.

You can also submit a claim for documented transaction losses. To claim an out-of-pocket loss or a transaction loss, you need to provide third-party documentation.

How do I file a claim and what are the filing deadlines? 

If you are eligible for a payout, you need to submit a claim by Nov. 18, 2024. That means submitting your claim online or mailing it postmarked by that date.

If you have claims relating to multiple Cash App accounts, list all of your information about your claims on a single claim form.

Here’s the address if you are submitting by mail:

Cash App Settlement
Attn: Claim Form Submissions
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

Note: The form lists Oct. 15, 2024, as the submission deadline. CNET has reached out to the settlement administrator for clarification.

When will I get my money? 

A final approval hearing for the Cash App settlement is scheduled for Dec. 16, 2024. If approved, payments would go out after that date.

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